Ticket Terms of Purchase
The Embassy Theatre operates a no refund policy (unless a performance has been cancelled).
A ticket cannot be refunded in adverse weather conditions if a performance or event still goes ahead.
No refund for pre – booked tickets can be made on the announcement of a subsequent special offer.
Only tickets which are purchased from the venue or official ticket agents will entitle you to enter the performance or event. Any forgeries or unauthorised tickets will be confiscated from you; you will not be permitted entry to the performance or event and you may face questioning from the police.
The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the Management reserve the right to provide alternative seats to those specified on the ticket.
Cancellations and postponed performances
The management reserves the right to cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any persons any compensation or damage whatsoever.
Where a performance or event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify you using the details you provided at the time of booking. It is your responsibility to inform the Management of any change to the contact address, telephone number or email address.
It is the responsibility of the ticket holder to ascertain whether a performance or event has been cancelled or re-scheduled and the date and time of any re-scheduled performance or event.
Lost Or Replacement Tickets
Identification will be required to issue replacement tickets at Management discretion, a fee will also apply
A 10% discount is available on most performances for groups of 10 or more
Group Bookings cannot be made online, please contact the Box Office to make your booking
A Family ticket consists of either 2 Adults and 2 Children or 1 Adult and 3 Children
Concessions are not necessarily available at all performances
Children’s tickets apply to those aged 14 and under
Senior Citizen tickets apply to those aged 60 or over
Student tickets apply to those age 15 and upwards on production of a valid NSU card
Lap tickets are available for children under the age of 2 years
Proof of age may be required when presenting concession tickets
Reservations are held for a maximum of 7 days, tickets not purchased within this time will be released without further notice
A handling fee per ticket applies regardless of payment method
Why do we charge a Handling Fee?
Less than 1/4 of ticket revenue comes to the Theatre, in order to continue to bring top quality acts at reasonable prices we must cover our ticketing costs. The handling fee is added on top of the face value of each ticket and subsequently comes directly to the theatre as intended.
The time stated on your ticket is the start time of the show/event. Auditorium doors generally open 30 mins prior to the start time and the bar is usually open 1 hour ahead of show time.
Code of conduct
The Management reserves the right to refuse admission in reasonable circumstances including, without limitation, for health and safety, licence restrictions or where a ticket is void.
The Management reserves the right to remove any ticket holder from the venue, without refund, on reasonable grounds including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members’ enjoyment or does anything that the Management considers to be unacceptable behaviour which may cause damage, nuisance or injury.
The Management reserves the right to allow audience members to stand in seated areas of the auditorium.
The Management is entitled to conduct security searches of persons and property to ensure the safety of all patrons at the venue and confiscate any item which in the opinion of the Management may cause danger or disruption to other members of the audience or the performance or event or is one of the items not permitted in the venue as listed below:
Laser pens; animals (except guide dogs); ticket holders’ own food and drink; glass containers; any item which may be interpreted as a potential weapon (including sharp or pointed objects such as knives); and illegal substances.
Smoking; including the use of e-cigarettes/vaping is not permitted in this venue
Alcohol purchased from the Embassy Theatre Bar, appropriately decanted, may be taken into the seating area for most performances, on occasion there will be events where a no-alcohol policy is in place.
This venue operates a Challenge 21 responsible serving policy.