Ticket Exchanges and Refunds
The Embassy Theatre operates a no exchange/no refunds Policy

We will only refund tickets if the performance or event has been cancelled.
A ticket cannot be refunded in adverse weather conditions if a performance or event still goes ahead.
No refund for pre – booked tickets can be made on the announcement of a subsequent special offer.

If you are unable to attend a performance we are happy to make your tickets available for resale under the following conditions:

Resale can not be guaranteed and the venues remaining tickets will always take priority.
Resales are made entirely at the discretion of the Box Office Management.

Lost Or Replacement Tickets

Identification may be required to issue replacement tickets

Group Bookings

A 10% discount is available on most performances for groups of 10 or more
Group Bookings cannot be made online, please contact the Box Office to make your booking

Family Tickets

A Family ticket consists of either 2 Adults and 2 Children or 1 Adult and 3 Children


Concessions are not necessarily available at all performances
Children’s tickets apply to those aged 14 and under
Senior Citizen tickets apply to those aged 60 or over
Student tickets apply to those age 15 and upwards on production of a valid NSU card
Lap tickets are available for children under the age of 2 years
Proof of age may be required when presenting concession tickets


Reservations are held for a maximum of 7 days, tickets not purchased within this time will be released without further notice

Handling Fee

A handling fee per ticket applies regardless of payment method
Why do we charge a Handling Fee?
Less than 1/3 of ticket revenue comes to the Theatre, in order to continue to bring top quality acts at reasonable prices we must cover our ticketing costs. The handling fee is added on top of the face value of each ticket and subsequently comes directly to the theatre as intended. Thank you for your continued support

Show Time

The time stated on your ticket is the start time of the show/event. Auditorium doors generally open 30 mins prior to the start time and the bar is usually open 1 hour ahead of show time.