Ticketing & Attendance Terms and Conditions
The Management expects all patrons to be familiar with any Covid-19 related guidelines and also ensure that they take all necessary precautions to safeguard themselves and other visitors whilst on the premises by adhering to necessary protocols put in place for everyone’s safety and comfort at our venue.
Where a socially distanced seating plan is in place household groups up-to 6 can be seated together; the person making the booking accepts full responsibility to ensure they adhere to guidance surrounding the latest restrictions and that contact details supplied are up to date for Test and Trace purposes. Click here to view the latest guidance.
Due to Covid-19 we have introduced a Flexible Ticketing Policy that will be in use until further notice.
In the unfortunate event of a future production/performance/screening being cancelled, we will automatically offer you:
- An exchange to a different production/performance
- Theatre credit (to be used on a future production at the Embassy Theatre, available for 12 months)
- A full refund or the option to donate to the theatre.
If you are unable to attend a performance due to the requirement to self-isolate as result of displaying Covid-19 symptoms we will convert your purchase to Theatre credit valid for redemption until March 31st, 2022.
Please email email@example.com to inform us of your self-isolation by the latest 12 noon on the day of the performance (earlier where possible) to ensure this credit is made.
Ticket Terms of Purchase
The Embassy Theatre operates a no refund policy (unless a performance has been cancelled).
A ticket cannot be refunded in adverse weather conditions if a performance or event still goes ahead.
No refund for pre – booked tickets can be made on the announcement of a subsequent special offer.
Only E-tickets which are purchased from the venue or official ticket agents will entitle you to enter the performance or event. Any forgeries or unauthorised tickets will be confiscated without entry to the performance or event and you may face questioning from the police.
The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the Management reserve the right to provide alternative seats to those specified on the ticket.
Cancellations and postponed performances
The management reserves the right to cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any persons any compensation or damage whatsoever.
Where a performance or event is cancelled or re-scheduled, the Management will use its reasonable endeavors to notify you using the details you provided at the time of booking. It is your responsibility to inform the Management of any change to the contact address, telephone number or email address.
It is the responsibility of the ticket holder to ascertain whether a performance or event has been cancelled or re-scheduled and the date and time of any re-scheduled performance or event.
Identification will be required to confirm and issue replacement E-tickets.
A 10% discount is available on most performances for groups of 10 or more
Group Bookings cannot be made online, please contact the Box Office to make your booking
A Family ticket consists of either 2 Adults and 2 Children or 1 Adult and 3 Children unless otherwise stated
Concessions are not necessarily available at all performances
Children’s tickets apply to those aged 14 and under
Senior Citizen tickets apply to those aged 60 or over
Student tickets apply to those age 15 and upwards on production of a valid NSU card
Lap tickets are available for children under the age of 2 years
Proof of age may be required when presenting concession tickets
Children under 11 years old cannot attend unaccompanied (regardless of certification). They must be accompanied by an adult aged 18 years or older.
Children under 14 cannot attend unaccompanied after 7.30pm (regardless of certification). They must be accompanied by an adult aged 18 years or older.
Reservations are held for a maximum of 7 days, tickets not purchased within this time will be released without further notice
A handling fee per ticket applies regardless of payment method
Why do we charge a Handling Fee?
Less than 1/4 of ticket revenue comes to the Theatre, in order to continue to bring top quality acts at reasonable prices we must cover our ticketing costs. The handling fee is added on top of the face value of each ticket and subsequently comes directly to the theatre as intended.
The event start time is published on your E-ticket; please arrive for check-in/ticket scanning at the time stated for your row of seats.
Code of Conduct
The Management reserves the right to refuse admission in reasonable circumstances including, without limitation, for health and safety, license restrictions or where a ticket is void.
The Management reserves the right to remove any ticket holder from the venue, without refund, on reasonable grounds including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members’ enjoyment or does anything that the Management considers to be unacceptable behaviour which may cause damage, nuisance or injury.
The Management reserves the right to allow audience members to stand in seated areas of the auditorium.
The Management is entitled to conduct security searches of persons and property to ensure the safety of all patrons at the venue and confiscate any item which in the opinion of the Management may cause danger or disruption to other members of the audience or the performance or event or is one of the items not permitted in the venue as listed below:
Laser pens; animals (except guide dogs); ticket holders’ own food and drink; glass containers; any item which may be interpreted as a potential weapon (including sharp or pointed objects such as knives); and illegal substances.
Smoking; including the use of e-cigarettes/vaping is not permitted in this venue
Alcohol purchased from the Embassy Theatre Bar, appropriately decanted, may be taken into the seating area for most performances, on occasion there will be events where a no-alcohol policy is in place.
This venue operates a Challenge 25 responsible serving policy.
On occasion there will be an official photographer or representative from The Embassy Theatre Skegness and visiting production present to take promotional production photographs of the event you are attending.
These may include crowd shots in which you could feature as a member of the audience.
If you have any questions about this please speak to a member of staff prior to the show commencing or contact firstname.lastname@example.org